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BTEC Level 3 Diploma in Business Administration

The HM Land Registry apprenticeship leads to a BTEC Level 3 Diploma in Business Administration. This widely recognised qualification opens doors to a wide range of business administration roles.

Learning as you work, you’ll develop and demonstrate a range of valuable skills and behaviours; for example, communicating in a business environment and analysing and presenting data.

Assessments are carried out in the workplace using a variety of methods including observation, discussions, portfolio evidence and online tests.

What are the core modules?

Communicate in a business environment

Effective communication is a key skill for all administrators. It’s at the heart of customer service, sales and marketing, and underpins all working relationships. This module explores a range of business communication models and methods of communication.

Manage personal and professional development

Businesses want to know that you take responsibility for keeping your own skills and knowledge up to date. You’ll learn how to identify and evaluate your own personal and professional development needs.

Principles of business communication and information

In this module you’ll learn about negotiation and how to develop and deliver presentations. You will also explore a range of information sources and systems, and learn how they can be developed to support business operations.

Principles of administration

Develop your understanding of the key responsibilities of the administrator’s role. These can include managing an office facility, conducting meetings and using techniques and targets to manage individual and team performance.

Principles of business

This module will develop your commercial awareness and understanding of how business operations contribute to business growth. You’ll cover different business markets and the importance of innovation, financial management, and sales and marketing.

What are the additional modules?

Depending on your role, you may also cover some of the following areas:

Contribute to the improvement of business performance

Problem-solving and decision-making are important skills for business – and for life. This module covers a variety of models and techniques that are used to improve business processes and quality.

Analyse and present business data

Businesses use information to measure their performance and plan for the future. In this module, you will learn techniques to analyse and present the data managers need to make decisions and plan their business strategy.

Understand the customer service environment

Learning about key customer service concepts and practices will help you interact more effectively with customers and colleagues. This module covers customer service delivery and different customer service models and standards.

Develop a presentation

Whatever your future role, presenting information clearly and effectively is an essential skill. In this module you will learn how to prepare and develop presentations that inform, instruct and persuade audiences.

Deliver a presentation

Learn how to identify the most appropriate presentation methods and media. You will also cover how to engage an audience during presentations and address questions, queries and problems effectively.

Employee rights and responsibilities

This module covers rules, principles and regulations governing employment rights and responsibilities that help protect both employee and employer.

Using email

Email is often one of the primary methods for communicating and sharing information in a business, but it’s not always used efficiently. Learn about sending, receiving and storing messages for complex and non-routine activities.

Bespoke software

Many businesses use specialised software to carry out functions within their organisation. This module supports the skills and knowledge needed to use bespoke HMLR software that you need to learn as part of your role.